If you cannot find your refund, please kindly contact us for more help. Refunds usually take up to 10 business days to be issued and shown to your bank balance. If any more time passes please reach out to support@eelitehub.com we will respond to your query within business hours (Mon-Fri 9 am-5 pm EST). You may also call +14084803391. We are available Mon-Fri 9 am-5 pm EST.

Yes, your second order can be canceled if a member of our staff is notified within 24 hours after purchase. Please reach out to support@eelitehub.com with a subject line (duplicate order - cancel order). You may also call +14084803391. We are available Mon-Fri 9 am-5 pm EST.

Orders are shipping 48 hours after you order. The tracking number then takes 3-4 days to be sent. Some orders due to stock issues may be shipped from our overseas warehouse which causes your tracking numbers to be issued 4-5 days after shipment. Please check your spam folder or search "eelitehub" in your inbox if it takes any longer than 7d after your order from our website.

A: If your order status shows as delivered but you haven't received it yet, here are some steps you can take:

1. Check with other recipients 

Your order could have been received by other members of your household, guards, receptionists, or lobby personnel on your behalf. You may also check your mailbox and with neighbors.

2. Check your local pick up points

Your order could be at your local pick-up point. A simple Google search of your area will show you them.

3. Contact the seller or courier service 

You can directly contact the logistics partner.

If you received a call or SMS from the Third-Party Logistics (3PL) Rider, consider reaching out to them to ask about your package. This may be due to the wrong tagging of orders.

4. Check your delivery address

Ensure that your delivery address is correct. On the order details page and order confirmation email, you can view your delivery address. 

5. Raise a refund request 

You may raise a refund request for non-receipt of the order as long as it has been over 14 days after you ordered it. Please reach out to support@eelitehub.com we will respond to your query within business hours (Mon-Fri 9 am-5 pm EST). You may also call +14084803391. We are available Mon-Fri 9 am-5 pm EST.

When your order is ready to ship, we assign the UPS tracking number. Until UPS scans that number and loads your project into the truck, it will show up as invalid.

If you attempt to track your order, try it after 8 pm ET or the following business day for best results.

You can track a UPS package here - https://www.ups.com/track?loc=en_US&requester=ST/

Orders can sometimes take up too 14 days to be delivered after the time you order due to some items coming from our overseas warehouse as well as various delays with our logistics partner. 

Kindly put the tracking number that you got into https://eelitehub.com/apps/parcelpanel on this page to see the status and whereabouts of your order.

Due to an unusually high volume of inquiries, we may need more time than normal to answer your call. We apologize in advance for any delays and appreciate your patience and understanding.

Calls usually are answered after 10 minutes on hold in our waiting area. Please do wait until 10 minutes have passed until you hang up. Our team also strives to call all missed calls back on the same day.

You also may email support@eelitehub.com if you still cannot get someone on the phone.

Due to an unusually high volume of inquiries, we may need more time than normal to reply to your messages. We apologize in advance for any delays and appreciate your patience and understanding.

You may also call +1 4084803391. We are available Mon-Fri 9 am-5 pm EST.

You may also chat with a team member by clicking on the chat bubble on the right-hand side of our Contact Us page: https://eelitehub.com/pages/contact-us ! We are available Mon-Fri 9 am-5 pm EST. 

We offer 30-Day Money-Back Guarantee Return Policy. If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full or partial refund (if applicable). The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. If the request for a refund is approved, you will be issued a refund minus a 25% restocking fee plus the shipping cost. For Order Return inquiries, please email support@eelitehub.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 4084803391 Monday through Friday from 9 am to 5 pm EST.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at support@eelitehub.com to cancel within the time period.

If your return is approved by our team we will send you a return label (with a tracking number) to send the package back too our warehouse.

Average transit times within the US: 3-5 days. Currently, we do not offer shipping outside the US. Please email support@eelitehub.com if you don't receive your order within that time period and have yet to receive any update regarding your order via email. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 4084803391 Monday through Friday from 9 am to 5 pm EST.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@eelitehub.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 4084803391 Monday through Friday from 9 am to 5 pm EST.

We currently ship all of our products from our warehouses in US.

All orders are processed within 24-48 hours. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email under the address support@eelitehub.com.

Yes! Your post-purchase email includes your order tracking number (this is sent to you typically within 2-4 days after ordering - unless there is high demand) and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. You can also track the status of your order here. For additional assistance with your order, you can contact us at support@eelitehub.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 4084803391 Monday through Friday from 9 am to 5 pm E

We accept VISA, MasterCard, American Express, and Discover. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery. We accept VISA, MasterCard, American Express, and Discover. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

We currently do not offer cash on delivery when you purchase online.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.